Terms and conditions

  1. By placing an order with Sarah in Wineland you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.
  2. When you give Sarah in Wineland your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine.
  3. No payment will be taken from your card until the goods you have ordered are dispatched from our warehouse. Please note, when you place an order, we will securely store your card details so it's easier for you to place any future orders, but we will never take payment from your card unless you authorise us to do so.
  4. We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.
  5. Delivery. Our standard delivery is £5.25 for 2 business day delivery, to almost everywhere in the UK, if you order before 5pm. We also offer Saturday delivery to most postcodes for £6.99 . And delivery is free to most UK postcodes if you spend £80 or more.
  6. If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
  7. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.
  8. We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfill your order i.e. warehouse operators, carriers etc.
  9. Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated
  10. If for some reason we are unable to fulfil your exact order, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. Of course, the 3 substitute bottles. If we need to substitute more than 3 bottles in any one order we will put your order on hold and contact you for further instructions